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Check our FAQs below...
What are your business hours?
We’re open Mon-Fri, 8.30am to 6.30pm, Saturdays 8.30am to 3.00pm and Sundays 10.30am to 2pm.
Sorry, we’re closed on Public Holidays.
What precautions are you taking to prevent the spread of the COVID-19 virus?
We take hygiene and sanitisation very seriously here at MAD, which means all our staff regularly wash their hands and use disposable (biodegradable) gloves when packing orders/handling food. All our staff are also fully vaccinated against Covid-19.
Staff will not be permitted to work if they show any symptoms such as sniffly nose, cough or fever, or have been in close contact with anyone that has returned from overseas, or has been diagnosed with COVID-19.
Before entering our store, customers must;
- wear a mask;
- check-in, either using the Service NSW app on their phone (QR code on the door) or manually with our logging sheet;
- sanitise their hands.
We will also limit the number of people in the shop at any one time.
I'm self isolating. Can I still come to the store to pick up my order?
No! Stay at home. Please. If you are self isolating, you can arrange for someone else to pick up your order (they’ll just need to quote your name and order number when they come to pick it up) or for local* orders over $40, we can deliver.
*For delivery within 3km of the shop
Do you deliver?
Yes, we deliver twice a week to local residents (within 3km of the shop) for orders over $40. Just select “Free MONDAY/THURSDAY delivery – within 3km only” at checkout. Cut off for Monday Deliveries is 4pm on Monday, and for Thursday deliveries, 4pm on Thursday. Orders received after these times will be delivered the following Monday/Thursday respectively.
The product I want is only 100g, but I need more than that. How can I order more?
If you come to the shop, you can buy however much you need, but for online orders, I’m afraid we have to sell products in the multiples of weight that we have listed online. This means that if you need 200g of an item listed as 100g, just buy two of them, and we’ll put it all in the same bag.
Can I order liquids like oil or honey or syrup online?
Yes, you can; we’ve included a nice jar or bottle with the liquids when you buy online. If you want to use your own jar or bottle, please come to the shop and one of our friendly staff will help you fill it.
My order is ready. Where do I pick it up from?
Come to our store at 16 Lackey St and ask our staff to get your order. Please quote your order number.
Can I bring my own jars to the shop when I order online?
Sorry, no. When ordering online we will package your products in paper bags for you to fill your jars at home. If you want to use your jars, please come to the shop and one of our friendly staff will help you fill them up. You can even drop them off, tell us what you want in them, and come back later so you can grab a coffee, some lunch, nip to the gym, get a haircut, whatever! We’ll get your goodies ready for when you come back.